Forty operators coordinating shipments across six spreadsheets. We consolidated it into a real-time control tower with vendor portals, exception alerting and a mobile view for yard staff.
Shipment status lived in email threads and spreadsheets. Nobody could answer 'where is this load' without three phone calls, and vendor invoicing disputes were routine.
Modelled the shipment lifecycle as a single event-sourced timeline
Built vendor-facing portals so carriers update status at source
Added exception rules that escalate silence, not just failures
Ran a parallel-run migration so operators never lost a day
62%
drop in status-chasing calls
18 min
average exception response, from 4 hours
£410k
annual dispute write-offs recovered
"The parallel run was their idea and it saved the project. We switched over on a Tuesday and nobody noticed."